UserTesting has announced a new and improved University program, offering more resources and more learning opportunities. This integrated learning environment is built to help customers master the skills needed to mobilize the voice of customer and confidently create great customer experiences.
Oli Mival, Director of User Research at Skyscanner, highlighted that the UserTesting University is phenomenal. “We are making it a requirement that anyone in our organization that is using the UserTesting platform has been through and reviewed courses and materials before they start launching tests. It is an incredible timesaver for our users.”
Matt Zelen, Chief Operating Officer at UserTesting, said the organization believes that all teams should have access to the human insights they need to make better business decisions and deliver better experiences for their customers. “Ensuring that our users are successful is about more than the technology alone – it’s about the support, programs, resources and the community we have built with them,” Zelen said. “To ensure that our customers are successful we are constantly building new tools and resources based on their feedback. We are excited to share the next phase of these updates which are designed to help companies scale to new users and make all their teams more effective and successful.”
UserTesting University takes customer education to a new level with a personalized experience for all users. The new platform provides training, content, support and networking to meet the needs of anyone, from those getting started on the platform to the most experienced power users. The University is designed to help all customers scale human insights across their organizations while empowering more people and more teams with access to unlimited, on-demand video feedback so that they can build human-centered products, services and experiences.
Some of the new features include University News, which showcases new University releases, offerings, webinars and more; Platform Certifications; and Empathy Workshops. All of the resources within the UserTesting University have been designed to help customers maximize the value of the platform.