How ClickPost became the largest logistics technology platform in India in just 5 years

India’s logistics sector has witnessed phenomenal growth over the last few years. However, year 2020 was a turning point because its role became extremely critical during the covid-induced lockdown. The logistics sector ensured the smooth flow of goods providing essential services during this unique time in history. The need for the logistics sector to be data and technology-driven has never been more important. So, there is a need for automation to improve efficiency and offer speed that reduces handling time while enhancing productivity.

ClickPost, being India’s first and Asia’s fastest-growing integrated logistics platform, is filling this chasm. The startup offers e-commerce companies logistics intelligence solutions related to shipping and tracking of packages. The Delhi-based startup helps its customers reduce return rates and costs provide a post-purchase experience and streamline their supply chain operations. It further allows them to select the best logistics partner for every shipment, views real-time tracking of all orders on a single dashboard and proactively identifies shipment delays thus optimizing their logistics.

Founded by IIT-Delhi alumnus Naman Vijay and NIT Trichy alumnus Prashant Gupta in 2015, the company became profitable in just five years of operations, and is currently processing more than 10 million shipments per month with a growth rate of 600 percent YoY. Its clientele includes some of the biggest brands in the industry including big companies like Nykaa, PharmEasy, 1mg, Realme, and many more. Apart from this, the platform has also expanded to the Middle East and is preparing its launch in South East Asia and the USA soon.

With its sustained effort, the company has managed to reduce RTO (return to origin) rates and WISMO (Where is my order) calls by 25% by providing delivery time predictions, consistent delivery updates and automating customer communication. The phenomenal growth registered by ClickPost has made the industry experts like Times Internet, Rebright Partners, Gemba Capital & Titan Capital invest their money in the company.

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Speaking about the challenges faced by e-commerce companies and how ClickPost is helping them Naman Vijay, CEO & Co-Founder, ClickPost said, “E-commerce companies need to increase their reach and tie-up with multiple couriers which is a tedious process. Our platform allows them to go-live with any new courier company in just one day and sends SMS/email updates to customers on different milestones so that customers remain assured of delivery”.