ACT Fibernet Enhances Customer Experience with Aprecomm.ai Partnership

ACT Fibernet (Atria Convergence Technologies Ltd.), India’s largest fiber-focused wired broadband ISP, has announced a strategic partnership with Aprecomm.ai to elevate its customer experience enhancement program. This collaboration aims to optimize residential Wi-Fi connections remotely, enhancing in-home Wi-Fi performance for ACT Fibernet’s two million plus connected households.

The partnership leverages Aprecomm.ai’s proprietary AI technology to convert household connections into AI-enabled Smart WiFi access points. This technology enables proactive monitoring and measurement of the Wireless Experience of connected devices, providing real-time insights to improve network reliability and performance.

Pramod Gummaraj, CEO of Aprecomm, expressed excitement about collaborating with ACT Fibernet, stating, “We are thrilled to introduce cutting-edge technology into ACT’s network, resulting in a significant decrease in customer support handling time and a remarkable enhancement in customer experience. Aprecomm will bring more innovation towards Network in the upcoming months.”

Dr. Sarath Kumar, CTO of ACT Fibernet, highlighted the benefits of Aprecomm’s technology, stating, “We have tested this technology in our labs and are excited by its prospects. We look forward to integrating Aprecomm’s cutting-edge technology into our network to provide visibility and analytics of Wi-Fi performance. This partnership signifies our commitment to providing top-notch services and staying ahead in the industry.”

Guharajan Sivakumar, CTO of Aprecomm, emphasized the vendor-agnostic nature of Aprecomm’s technology, enabling ACT to manage and monitor CPEs through a unified interface, ensuring an assured internet experience for their customers.

The integration of Aprecomm’s AI technology is expected to lead to lower maintenance costs and improved customer satisfaction for ACT Fibernet, one of the country’s fastest-growing ISPs.