Gautam Singhania Calls Out Lamborghini India over poor Service
In a recent social media outburst, Gautam Singhania, Chairman and Managing Director of Raymond Ltd, expressed frustration with Lamborghini’s India and Asia leadership. Singhania criticized the luxury car brand for failing to address his issues as a customer, particularly concerning an electrical malfunction he experienced while test-driving a Lamborghini Revuelto. Taking to social media platform X, Singhania condemned what he called the “arrogance” of Lamborghini India’s Head, Sharad Agarwal, and Asia Head, Francesco Scardaoni, citing their lack of response to his repeated attempts to reach out.
The industrialist’s posts highlighted a test drive experience that ended abruptly on the trans-harbour link in Mumbai, where the new Lamborghini Revuelto suffered a complete electrical failure, leaving him stranded. In his posts on October 3, followed by a detailed image on October 5, Singhania questioned the car’s reliability, particularly as he had heard of other similar incidents involving the Revuelto model. “It’s a brand-new car,” he wrote, adding that it was the third such case he’d heard of in a short period. His message resonated with many on social media, where users expressed their own concerns about reliability and customer support for high-end purchases.
I’m shocked at the arrogance of India Head @Agarwal_sharad and Asia Head Francesco Scardaoni. Not one has reached out to even check what the customer issues are.@lamborghini #StephanWinkelmann#Lamborghini #LamborghiniIndia #Revuelto #LuxuryCars #Supercars #ExoticCars…
— Gautam Singhania (@SinghaniaGautam) October 27, 2024
Gautam Singhania, known for his passion for luxury cars and active engagement in the automotive community, further pointed out his longstanding loyalty to the Lamborghini brand. He noted with surprise that Agarwal, head of Lamborghini India, had not reached out to him personally to address his concerns. “It is shocking that the India Head of Lamborghini…has not even bothered to make a phone call to enquire what the problem with an old loyal customer is,” he posted, suggesting that the brand’s disregard for customer experience has reached “another level.” His comments have sparked a broader discussion among car enthusiasts and luxury consumers about customer service expectations for high-end brands.
The post drew mixed reactions. Many netizens supported Singhania, suggesting that business owners sometimes face similar customer service frustrations as the general public. The incident has underscored the growing importance of customer service and accountability, even for established luxury brands. Lamborghini, facing high expectations in the Indian market, may need to reconsider its customer service approach in response to such public criticism from influential figures like Singhania.
