Chat360 Announces Strategic Partnership with Meta to Launch WhatsApp Business Voice Calling for Global Enterprises

Chat360, the leading omnichannel Customer Experience Agentic AI platform trusted by more than 300 global brands, has announced a landmark partnership with Meta to enable WhatsApp Business Voice Calling. The collaboration empowers enterprises worldwide to deliver instant, personalised, and high-quality voice communication directly on the world’s most widely used messaging platform.

With this integration, Chat360’s unified conversational ecosystem now seamlessly supports real-time voice calling alongside existing channels such as WhatsApp chat, Instagram, Facebook Messenger, and website conversations. The enhancement leverages the power of Agentic AI, Generative AI, NLP, and advanced automation, reinforcing Chat360’s position as a leader in enterprise-grade customer experience technology.

Transforming Customer Engagement With AI-Powered WhatsApp Voice Calling

The introduction of WhatsApp Business Voice Calling through Chat360 equips enterprises with capabilities designed to streamline operations and elevate customer interactions. Organisations can now:

• Deliver real-time issue resolution through personalised voice support.

• Reduce turnaround times with AI-guided call flows powered by Agentic AI and Gen AI.

• Support simultaneous voice and chat within one unified WhatsApp interface.

• Boost lead conversion via instant sales calls triggered from WhatsApp campaigns.

• Deploy 24/7 automated and human-assisted voice support.

• Integrate call data with CRM, ticketing, analytics, and ecommerce platforms for centralised intelligence.

Industries such as retail, ecommerce, BFSI, real estate, healthcare, education, and travel stand to benefit significantly, particularly where rapid and personalised communication is mission-critical.

Chat360 X Meta Whatsapp

Instant Deployment Through a Secure, Low-Code Platform

Enterprises already using Chat360’s AI-powered conversational system can activate WhatsApp Voice Calling immediately, without technical expertise. The platform’s low-code architecture and ready-made integrations ensure smooth, rapid deployment—whether locally or across international markets.

With operations across 5+ countries and a proven track record supporting over 300 enterprises, Chat360 provides a scalable, multilingual, and culturally adaptive communication framework. Brands can tailor voice experiences in local languages while maintaining global consistency.

A Unified AI-Driven Communication Infrastructure

Chat360 enables WhatsApp Business Voice Calling through native integration with Meta’s approved WhatsApp Business API, combined with intelligent workflows, smart intent and sentiment analysis, AI routing, and a secure, compliant infrastructure. This unified design eliminates manual processes, enhances team productivity, and ensures consistent customer experiences.

Founder & CEO Sunnyraj Agarwal shared, “WhatsApp being a globally preferred platform for messaging communication, this launch reaffirms the Chat360 mission: delivering the conversations that matter, on the right channel, at the right time.”

A Milestone for the Future of Enterprise Communication

The partnership between Chat360 and Meta represents a convergence of AI, voice, and messaging, marking a major step forward in how enterprises will build customer journeys in 2026 and beyond.